Client Executive

JOB SUMMARY

The Client Executive is responsible for the identification and achievement of client revenue cycle improvement opportunities, functioning as an analyst, facilitator, consultant and/or project manager as required within the scope of the identified opportunities. Responsibilities also include regular collaboration with internal and external stakeholders to produce relevant, reliable, accurate and timely results and deliverables as required for the client relationships being managed.

MAJOR AREAS OF FOCUS

  • Customer relationship management

  • Revenue Cycle Management

  • Reporting, interpretation and analysis of revenue cycle data

RESPONSIBILITIES

  • Use, protect, and disclose patient protected health information (PHI) only in accordance with Health Insurance Portability and Accountability Act (HIPAA) standards

  • Work collaboratively with RCM Senior Directors and Client Delivery Directors in setting direction of client revenue cycle projects and performance improvement efforts including: defining issues, identifying root causes, interpreting data, understanding data dependencies, goal setting, establishing tracking and reporting metrics, updating project plans, and providing performance reports and deliverable preparation

  • Effectively organize content and format of documents and analyses to facilitate understanding and decision making by RCM and client stakeholders

  • Extensive daily client interfacing

  • Provide project management, analysis and/or technical expertise for a broad array of Revenue Cycle initiatives

  • Synchronize efforts between RCM and other Company business units in support of client revenue cycle performance improvement initiatives

  • Develop, implement, analyze, and maintain RCM dashboards, scorecards, status reports and other standard reports

  • Produce or develop deliverables for client meetings, presents findings and updates regularly for client and internal stakeholders

  • Up to 50% travel may be required as needed for client revenue cycle support purposes​

KNOWLEDGE AND SKILLS

  • Effective writing, presentation, and communication skills

  • Practical and functional knowledge of RCM components

  • Knowledge of and interest in healthcare and healthcare revenue cycle issues

  • Understanding of the market, trends, competition, and key pain points for healthcare executives and clinicians

  • Intermediate to advanced Microsoft Office required (Outlook, Excel, Word, and PowerPoint)

  • Ability to interpret requests/requirements and effectively present data to support work effort

  • Ability to prioritize work efforts and work successfully under deadlines

  • Understanding of systems and processes that impact revenue cycle performance and capabilities

  • Ability to build trusting relationships with internal and external stakeholders at all levels

  • Analytical ability sufficient to work in a data-heavy environment and to identify trends in the data

  • Business acumen with an emphasis on effective communication, negotiation, influencing decision makers, business planning, strategy, problem solving, decision making and time management skills​

EDUCATION AND EXPERIENCE

  • Bachelor’s Degree in Business, Healthcare Administration or related field OR

  • Equivalent experience​

JOB LOCATION

Remote

PHYSICAL REQUIREMENTS

  • Prolonged periods sitting at a desk and working on a computer

  • Must be able to lift up to 15 pounds at times